Are you the kind of person who lights up when a furry face walks through the door? Do you love being part of a team that makes a real difference for pets and their people? If so, we’d love to meet you!
Spadina Animal Hospital, located in the heart of Downtown Toronto, is looking for a friendly and dedicated Veterinary Assistant to join our compassionate crew. We’re passionate about delivering exceptional care to our patients and top-notch service to their humans—and we’re hoping you are too!
We enjoy a positive clinic culture and a schedule that facilitates a proper work-life balance. Plus, we've put together some pretty sweet benefits to help keep life awesome, including:
Financial Benefits:
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Tuition Support Program
- Referral bonus program
Wellness Benefits:
- Health Insurance, including medical, dental, and vision
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits:
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- State license reimbursement
- VTNE exam fee reimbursement
- Continuing education allowance
- Uniform allowance
Lifestyle Benefits:
- Six paid holidays
- Employee Assistance Program
- Employee discount program
Specific Duties:
- Make friendly and professional outbound calls to veterinary clients, using top-notch communication skills to connect and assist
- Lend a helping hand with gentle animal restraint when needed—because teamwork (and tails) come first
- Keep our schedule running smoothly by following and updating the appointment system with precision
- Jump in to answer incoming calls with a smile (yes, even over the phone!) during business hours
- Handle inquiries from clients with enthusiasm and professionalism—first impressions matter and can lead to lifelong clients!
- Respond to appointment requests submitted through our website—making convenience a priority for our clients
- Assisting in x-rays, vaccine preparation, and note taking
- Keep tails wagging by booking re-checks, annual exams, surgeries, and more—keeping our patients on track for great health
- Be a champion of exceptional client and patient care—bringing a positive vibe to every interaction
- Share in our love for animals—because caring for them is at the heart of everything we do
- Jump in where needed—flexibility and a team-player attitude are key!
Qualifications:
- Previous customer service experience, preferably in a veterinary or healthcare setting
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Empathy and compassion for both clients and their animal companions
- Proficiency in computer systems and familiarity with veterinary software is a plus
- Ability to handle challenging situations with professionalism and composure
Required Training/Knowledge:
- Proficient with computers
- High school diploma
- Excellent written and verbal communicator
We can't wait to meet you! Apply today!
Diversity, equity, and inclusion are core values of Spadina Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
